This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS speakers.

Instructors: Faith Rhoades, MMHC, CPMSM, CPCS, FMSP; Constance E. Riedel, BS, CPMSM, CPCS, FMSP; and John Pastrano, BBA, CPMSM, CPCS

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Monday, June 2, 2025 (2pm-4pm ET) 
• Session 3: Wednesday, June 4, 2025 (2pm-4pm ET) 
• Session 4: Monday, June 9, 2025 (2pm-4pm ET) 
• Session 5: Wednesday, June 11, 2025 (2pm-4pm ET) 
• Session 6: Monday, June 16, 2025 (2pm-4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Medical Services Management (CPMSM®) Certification Preparation Workshop is a two-week interactive program designed to help you assess your knowledge of the CPMSM exam content areas and identify areas in which additional study may be necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including, but not limited to accreditation and regulatory compliance; management of the credentialing processes; privileging; enrollment; medical staff services administration; risk management; information management; and medical staff services operations, reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs. 

Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS instructors. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes access to supplementary resources to help you prepare for the exam.

Instructors: Kay Brown, CPCS, CPMSM and Tracey Lopez, CPCS, CPMSM

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification       
• Conducts, Participates In, and Maintains Credentialing and Privileging     
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review          
• Complies with Accreditation and Regulatory Standards  
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations        
• Manages Provider Enrollment Process   
• Facilitates Medical Staff Functions Analyzes and Manages Data 

Skillsets:

• Analytical Thinking
• Budget/Finance
• Change Management
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Medical Staff Wellness 
• Professional Ethics
• Quality Review/Quality 
• Risk Management

Note: The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam.

Live Session Dates:

• Session 1:  Tuesday, August 19, 2025 (2pm - 4pm ET) 
• Session 2:  Thursday, August 21, 2025 (2pm - 4pm ET)
• Session 3:  Tuesday, August 26, 2025 (2pm - 4pm ET)
• Session 4: Thursday, August 28, 2025 (2pm - 4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.

Instructors: Charlene Frail-Mcgeever, CPCS, MBA, and Melissa Walters, MHA, FMSP, CPMSM, CPCS

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification      
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations     
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Risk Management

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Monday, August 4, 2025 (2:00 - 4:00 pm ET)
  
• Session 2: Wednesday, August 6, 2025 (2:00 - 4:00 pm ET)
• Session 3: Monday, August 11, 2025 (2:00 - 4:00 pm ET)
• Session 4: Wednesday, August 13, 2025 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

This course is currently sold out. Add your name to our waitlist to be notified of any upcoming course dates!

This course is designed to provide a comprehensive understanding of provider enrollment within the healthcare landscape. Participants will gain the knowledge and skills necessary to navigate the complex regulatory and accreditation requirements that govern provider enrollment. The course emphasizes maintaining compliance, conducting enrollments and ongoing monitoring, and supporting effective departmental operations. Participants will engage in case-based discussions, real-world scenarios, and practical applications designed to support both new and experienced professionals working in medical staff services, provider credentialing, and healthcare operations. The curriculum aligns with industry standards and supports compliance with accrediting bodies and regulatory agencies.

Instructors: Charlene Frail-Mcgeever, CPCS, MBA, and Tiffany Long, BA, CPMSM, CPCS, FMSP

Course Learning Objectives:

By the end of this course, participants will be able to:

1. Describe the end-to-end provider enrollment process and identify key regulatory and payer requirements.
2. Apply federal and accreditation standards to maintain compliant enrollment practices.
3. Develop and implement ongoing monitoring strategies to ensure provider compliance and mitigate risk.
4. Support efficient departmental operations through communication, data management, and collaboration with key stakeholders.
5. Identify common challenges and apply best practices for resolving enrollment-related issues.

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Tuesday, July 29, 2025 (2:00 - 4:00 pm ET)
  
• Session 2: Thursday, July 31, 2025 (2:00 - 4:00 pm ET)
• Session 3: Tuesday, August 5, 2025 (2:00 - 4:00 pm ET)
• Session 4: Thursday, August 7, 2025 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 10 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Virtual Credentialing 201 Course is a four-week, interactive live virtual course that builds on the foundation of Credentialing 100/101 and goes beyond the credentialing procedures to explore common challenges faced by credentialing managers. Topics include: developing successful onboarding programs for new practitioners; implementing efficient procedures for credentialing data governance;  improving collaboration with other departments; determining best ways to assess and respond to low/no volume practitioners; justifying and developing successful proposals for additional FTEs; developing effective procedures to integrate new services, service lines, and additional privileges; and responding appropriately to impaired and/or disruptive practitioners.

Credentialing 201 provides you the opportunity to identify, discuss, and problem-solve the biggest challenges you face today.

Instructors: Charlene Frail-Mcgeever, CPCS, MBA and Tiffany Long, BA, CPMSM, CPCS, FMSP

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Oversees Primary Source Verification       
• Oversees Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review          
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Analyzes and Manages Data
• Manages provider Enrollment

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Communication
• Database Management
• Flexibility/Adaptability
• Human Resources
• Information Technology
• Medical Staff Bylaws & Policies and Procedures
• Medical Staff Wellness 
• Presentation Skills
• Relationship Building
• Risk Management
• Legal

Live Session Dates:

• Session 1: Monday 7/14/25 - 2:00 pm - 4:00 pm ET
• Session 2: Wednesday 7/16/24 - 2:00 pm - 4:00 pm ET
• Session 3: Monday 7/21/24 - 2:00 pm - 4:00 pm ET
• Session 4: Wednesday 7/23/24 - 2:00 pm - 4:00 pm ET

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CE credits

Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Medical Services Management (CPMSM®) Study Guide is a PDF reference guide designed to help medical services professionals prepare for the CPMSM® exam. This comprehensive resource covers exam topics including credentialing and privileging; regulatory compliance; and managing departmental operations. In addition, these topics are reviewed from the perspective of a variety of healthcare settings, including hospitals, credentials verification organizations (CVOs), managed care organizations (MCOs), and ambulatory care settings. MSPs are able to access the full spectrum of information they will need to know for the CPMSM® exam in one organized guide. The guide also includes a 100-question practice exam for assessing your knowledge of exam content.

This product is current with the Spring 2024 NAMSS CPMSM Exam Content Outline.

Who Should Purchase:

• MSPs planning to take the Certified Provider Medical Services Management (CPMSM®) Certification Exam. NAMSS members and non-members are welcome to purchase the guide.

Contents:

• Credentialing Environment Overview
• Principles of Credentialing and Recredentialing
• Ensuring Compliance with Accreditation Standards and Regulatory Requirements
• Managing Departmental Operations and Facilitating Medical Staff Functions
• Developing Your Study Strategy

What You Will Learn:

• How to increase your knowledge about how to maintain compliance with regulatory and accrediting bodies;
• How to improve your understanding of implementing credentialing/privileging processes;
• Relevant exam-related information organized by topic so that you can carefully review areas in which you are lacking knowledge;
• Familiarity with the types of questions included on the CPMSM® exam; and
• An accessible reference to help answer your questions in the workplace.

Cost: 

• Hover over the "Register" button in the top right corner to see the price

This product covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification    
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review          
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations        
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions
• Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Budget/Finance
• Change Management
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Quality Review/Quality 
• Risk Management

Note: The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam.

The NAMSS Credentialing Specialist (CPCS®) Study Guide is a PDF reference guide designed to help medical services professionals prepare for the CPCS® exam. This comprehensive resource covers exam topics, including credentialing and privileging; primary source verification; compliance with standards; and medical services operations. In addition, these topics are reviewed from the perspective of a variety of healthcare settings, including hospitals, credentials verification organizations (CVOs), managed care organizations (MCOs), and ambulatory care settings. MSPs are able to access the full spectrum of information they will need to know for the CPCS® exam in one organized guide.

The 2024 NAMSS Comparison of Accreditation Standards Grid was updated in March 2024. The 2024 NAMSS Comparison of Accreditation Standards Grid is current with the Summer and Fall 2024 NAMSS CPCS® Exam Content Outline. Please note, 2025 NCQA standards will be included in the 2025 grid to be released later this summer. 

Who Should Purchase:

• MSPs planning to take the Certified Provider Credentialing Specialist (CPCS®) Certification Exam and/or MSPs new to the field who are looking for an go-to resource. NAMSS members and non-members are welcome to purchase the guide.

Contents:

• Principles of credentialing and re-credentialing, including bylaws, policies, procedures, rules, and regulations;
• The application process;
• Credentials verification, including board certification and licensure;
• Clinical privileges;
• Peer review and performance improvement;
• Re-credentialing, reappointment, and reappraisal;
• Operations and information management;
• Medical staff management;
• Healthcare law, including medical staff appointments and privileges, the medical record, and the Healthcare Quality Improvement Act (HCQIA); and
• Exam study strategies and self-check questions.

What You Will Learn:

• How to increase your knowledge of the credentialing process;
• How to improve your understanding of each medical environment and its patients;
• Relevant exam-related information organized by topic so that you can carefully review areas in which you are lacking knowledge;
• Familiarity with the types of questions included on the CPCS® exam; and
• An accessible reference to help answer your questions in the workplace.

This bundle includes access to the NAMSS Comparison Grid of Accreditation Standards:

• The NAMSS Comparison of Accreditation Standards Grid is an online PDF reference guide that provides “plain-language” interpretations of the credentialing standards for The Joint Commission, NCQA, Healthcare Facilities Accreditation Program, DNV, URAC, the Accreditation Association for Ambulatory Health Care, as well as the Medicare Conditions of Participation. This product includes updates that will be made by NAMSS over the next 12 months. This product is a downloadable document and does not ship.

Cost: 

• Hover over the "Register" button in the top right corner to see the price

Note: The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam.

The NAMSS Credentialing Specialist (CPCS®) Study Guide is a PDF reference guide designed to help medical services professionals prepare for the CPCS® exam. This comprehensive resource covers exam topics, including credentialing and privileging; primary source verification; compliance with standards; and medical services operations. In addition, these topics are reviewed from the perspective of a variety of healthcare settings, including hospitals, credentials verification organizations (CVOs), managed care organizations (MCOs), and ambulatory care settings. MSPs are able to access the full spectrum of information they will need to know for the CPCS exam in one organized guide.

The 2024 NAMSS Comparison of Accreditation Standards Grid was updated in March 2024. The 2024 NAMSS Comparison of Accreditation Standards Grid is current with the Summer and Fall 2024 NAMSS CPCS® Exam Content Outline. Please note, 2025 NCQA standards will be included in the 2025 grid to be released later this summer. 

Who Should Purchase:

• MSPs planning to take the Certified Provider Credentialing Specialist (CPCS) Certification Exam and/or MSPs new to the field who are looking for an go-to resource. NAMSS members and non-members are welcome to purchase the guide.

Contents:

• Principles of credentialing and re-credentialing, including bylaws, policies, procedures, rules, and regulations;
• The application process;
• Credentials verification, including board certification and licensure;
• Clinical privileges;
• Peer review and performance improvement;
• Re-credentialing, reappointment, and reappraisal;
• Operations and information management;
• Medical staff management;
• Healthcare law, including medical staff appointments and privileges, the medical record, and the Healthcare Quality Improvement Act (HCQIA); and
• Exam study strategies and self-check questions.

What You Will Learn:

• How to increase your knowledge of the credentialing process;
• How to improve your understanding of each medical environment and its patients;
• Relevant exam-related information organized by topic so that you can carefully review areas in which you are lacking knowledge;
• Familiarity with the types of questions included on the CPCS exam; and
• An accessible reference to help answer your questions in the workplace.

Cost: 

• Hover over the "Register" button in the top right corner to see the price

Note: The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam.

Watch the recording of "NAMSS Certification Exam Study Tips" by Pauline Tise, CPCS, CPMSM and Faith Rhoades, MMHC, CPMSM, CPCS, FMSP. Then, complete the quiz and earn 80% or higher to receive CE credit.

Originally presented 4/9/2025

Speaker(s): 

• Pauline Tise, CPCS, CPMSM
• Faith Rhoades, MMHC, CPMSM, CPCS, FMSP

Description: 

• This session will give attendees an overview of the expectations of the CPCS and CPMSM exams, and will review study resources, as well as giving guidance on developing a study plan. Part of the presentation will also cover the different learning styles, so that attendees can identify how to best personalize their study plan to ensure success.

Learning Objectives: 

• Participants will learn an overview of exam objectives
• Participants will learn about the identification of Individual learning styles
• Participants will learn about resources for studying for certification exams
• Participants will understand how to develop a Study Plan
• Participants will learn study tips

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: $55
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Complies with Accreditation Standards and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Facilitates Medical Staff Functions

Skillsets:

• Analytical Thinking
• Professional Presence

Read the 2025 Synergy article, "When a Malpractice Claim Arises at the Time of Recredentialing". Then, purchase this quiz and earn 80% or higher to receive 1.0 CE credit.

CEs:

• This course has been approved for 1 CE credit

Cost: 

• Hover over the "Register" button in the top right corner to see the price